Overview
This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from Dripgripbase (operated by COMERCIALIZADORA PENHAUS, S.A. DE C.V.). By placing an order on our website, you agree to the terms set forth below.
Order Processing
Processing Time: All orders are processed within 1 to 2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
Order Confirmation: Upon placing your order, you will receive an order confirmation via email. Once your order has been dispatched from our facility, you will receive a secondary email containing your tracking information.
Shipping Origin and Logistics
Shipment Origin: All orders are dispatched from our logistics facility located at: Boulevard Magnocentro No. 11, Piso 6, Centro Urbano San Fernando la Herradura, Huixquilucan, Estado de México, C.P. 52760, Mexico.
Carriers: We utilize international express shipping services, including DHL, FedEx, and UPS, to ensure reliable delivery to our customers in Europe.
Tracking: We provide tracking updates at key milestones—including dispatch, arrival at transit hubs, and local delivery—sent directly to the email address provided at the time of checkout.
Estimated Delivery Time
Standard Transit Time: Once dispatched, orders are estimated to arrive within 5 to 10 business days.
Note: While we strive to meet these timeframes, please be aware that local carrier operations may occasionally cause delays beyond our control.
Delivered Duty Paid (DDP) Terms
We are pleased to offer Delivered Duty Paid (DDP) shipping for our European customers. This means that:
All-Inclusive Pricing: The price you pay at checkout includes all applicable import duties, customs fees, and local taxes required for the importation of your goods into your destination country within Europe.
No Hidden Fees: You will not be required to pay any additional customs or tax charges upon the arrival of your package. The package will be delivered directly to your specified address.
Delivery Exceptions and Investigations
In the event that an order does not arrive within the expected timeframe, we will initiate a formal investigation with the respective carrier.
Investigation Process: If a parcel is confirmed as lost by the carrier, or if it remains undelivered beyond a reasonable extended period, we will evaluate the situation to determine the appropriate resolution.
Resolution: Based on the findings of the carrier investigation, we will provide a resolution, which may include a full refund or the shipment of a replacement unit.
Contact Information
If you have questions regarding your shipment, please contact our support team:
Company Name: COMERCIALIZADORA PENHAUS, S.A. DE C.V.
Email: absorbent@dripgripbase.com
Phone: +52 8003771833
Address: Boulevard Magnocentro No. 11, Piso 6, Centro Urbano San Fernando la Herradura, Huixquilucan, Estado de México, C.P. 52760, Mexico.
Dripgripbase reserves the right to amend this policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.
