This Return and Refund Policy constitutes part of the agreement between you (the customer) and COMERCIALIZADORA PENHAUS, S.A. DE C.V. (“we”, “us”, or “our”), operating under the brand Dripgripbase. By purchasing products from our website (www.dripgripbase.com), you acknowledge and agree to the terms outlined below.
1.Order Processing and Shipping
Processing Time: Orders are typically processed and dispatched from our facility in Mexico within 1 to 2 business days.
Delivery Estimates: We utilize global shipping carriers, including DHL, FedEx, and UPS. Once dispatched, the estimated transit time is 5 to 10 business days.
Tracking: To keep you informed, we provide automated email notifications at key transit milestones, including dispatch, arrival at regional logistics hubs, and out-for-delivery status.
Shipping Delays and Delivery Confirmation: Once the shipping carrier’s tracking information confirms that the order has been delivered to the provided address, the order is considered successfully fulfilled. Should your order exceed the estimated delivery timeframe, we will initiate a formal inquiry with the carrier. If a package is marked as delivered but you claim not to have received it, you agree to cooperate fully with the carrier’s formal investigation. Based on the findings of said investigation, we will determine the appropriate resolution, which may include a full refund or the shipment of a replacement.
2.Right of Withdrawal (European Customers)
In accordance with applicable European consumer protection regulations, customers residing in the European Union (EU) and the European Economic Area (EEA) have the right to withdraw from their purchase agreement within 14 days from the date the goods are received.
Exercising the Right: To exercise this right, you must inform us of your decision to withdraw via email at absorbent@dripgripbase.com.
Return Logistics: Customers are responsible for the safe return of the items to our registered facility: Boulevard Magnocentro No. 11, Piso 6, Centro Urbano San Fernando la Herradura, Huixquilucan, Estado de México, C.P. 52760, Mexico. Unless the item is defective, the return shipping costs are borne by the customer.
Refund Conditions: Returned items must be in their original condition. Once we have received and inspected the returned goods, we will process the refund to your original payment method.
3.Damaged or Defective Items
We strive to ensure your order arrives in excellent condition. If you receive an item that is damaged or defective, please contact our customer support team at absorbent@dripgripbase.com as soon as possible.
Evidence Required: To facilitate a swift resolution, please provide photographic evidence clearly showing the damage or defect.
Resolution: Upon verification of the provided evidence, we will either issue a full refund or send a replacement. For verified damaged items, you are not required to return the goods to our facility.
4.Payment Methods
We accept the following payment methods to ensure a smooth checkout process:
Credit/Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Other Payment Options: We also accept major electronic wallet payments supported by our checkout interface.
All transactions are processed in a secure environment. Please ensure that your payment information is accurate at the time of purchase.
5.Contact Information
For any inquiries regarding your order, or to exercise your rights under this policy, please contact our support team:
Company Name: COMERCIALIZADORA PENHAUS, S.A. DE C.V.
Email: absorbent@dripgripbase.com
Phone: +52 8003771833
Registered Address: Boulevard Magnocentro No. 11, Piso 6, Centro Urbano San Fernando la Herradura, Huixquilucan, Estado de México, C.P. 52760, Mexico.
