We value your business and are committed to providing timely assistance for any inquiries regarding your orders or our product offerings. Please find our contact details below.

Contact Information

For all inquiries, please reach out to us through the following channels:

Email: absorbent@dripgripbase.com

Phone: +52 8003771833

Company Name: COMERCIALIZADORA PENHAUS, S.A. DE C.V.

Registration Number: CPE200528DX6

Business Address: Boulevard Magnocentro No. 11, Piso 6, Centro Urbano San Fernando la Herradura, Huixquilucan, Estado de México, C.P. 52760

Customer Support Policy
Our customer support team is available to assist you with your queries. To ensure we provide comprehensive and accurate responses, we encourage you to send your inquiry via email.

Response Time: We strive to address all customer communications promptly. Please allow for a response time of up to 24 hours from the time your inquiry is received.

Availability: During periods of high inquiry volume, response times may vary. We appreciate your patience and ensure that every message is reviewed in the order it was received.

Terms of Communication
By contacting us, you agree to the following conditions regarding our correspondence:

Professional Conduct: We expect all communications to remain professional and respectful. We reserve the right to cease correspondence if communications contain offensive, threatening, or harassing language.

Information Verification: To ensure the security of your account and order details, we may require verification of your identity or order information before disclosing specific transaction details.

Data Usage: Any information provided to us through email or phone will be processed in accordance with our Privacy Policy to facilitate your request.

No Modification of Terms: No customer service representative or communication received via email or telephone has the authority to modify, waive, or amend the terms and conditions of sale or our website policies. Any such modifications must be made in writing by authorized management.

Limitation of Correspondence: We only provide support through the official email address and phone number listed above. We do not maintain or monitor support accounts on social media platforms or third-party messaging services.