- Introduction
This Privacy Policy describes how COMERCIALIZADORA PENHAUS, S.A. DE C.V. (“we,” “us,” or “our”) collects, uses, and discloses information when you visit or make a purchase from our website, www.dripgripbase.com.
As the Data Controller, we are committed to protecting your privacy and ensuring your personal data is handled in compliance with the General Data Protection Regulation (GDPR) for our European customers and applicable Mexican data protection laws.
- Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse, we collect information about the individual web pages or products that you view.
When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
- How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information and providing you with invoices and/or order confirmations).
Additionally, we use this information to:
Communicate with you.
Screen our orders for potential risk or fraud.
Comply with applicable legal obligations.
Shipping and DDP Commitment
We operate as a Direct-to-Consumer (DTC) entity, managing our own supply chain to ensure product quality and fulfillment efficiency. All international orders, particularly those destined for Europe and the United States, are shipped under Delivered Duty Paid (DDP) terms. This means that we assume full responsibility for all import duties, taxes, and customs clearance fees. You will not be required to pay any additional charges upon delivery, ensuring a transparent and seamless shopping experience.
- Payment Processing
We use Stripe to process payments on our website. When processing payments, some of your data will be transferred to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please review the Stripe Privacy Policy for more information on how they handle your data.
We do not store your complete payment card information. All transactions are processed through Stripe’s encrypted payment gateway, compliant with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring the security of your financial data during transmission.
- Data Retention
We retain your Order Information for our records for the minimum period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Generally, we retain transaction records for a period of seven years to comply with tax, financial, and legal regulatory requirements in Mexico and the jurisdictions where we conduct business. When we no longer require your personal data, it is securely deleted or anonymized. - Your Rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
In addition, pursuant to the EU Consumer Rights Directive, European residents have the right to withdraw from their purchase contract within 14 days without providing any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise this right, please contact us at absorbent@dripgripbase.com. We are committed to processing your refund requests promptly to ensure a fair resolution and maintain customer satisfaction.
European residents also have the right to restrict or object to the processing of their personal data. If you believe that our data processing violates the General Data Protection Regulation (GDPR), you have the right to file a complaint with your local regulatory authority.
- Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. - Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at absorbent@dripgripbase.com or by mail using the details provided below:
COMERCIALIZADORA PENHAUS, S.A. DE C.V.
Boulevard Magnocentro No. 11, Piso 6, Centro Urbano San Fernando la Herradura, Huixquilucan, Estado de México, C.P. 52760, Mexico
Phone: +52 8003771833
